Reference

What You Agree to When You Use holiwin88

These legal terms set out the rules that apply to your account, your deposits through DANA, OVO, or GoPay, and your access to our lobby — all subject to local law and eligible regions.

Account terms apply on registrationDANA, OVO, GoPay coveredIndonesia-eligible regions onlyPolicy updates notified via accountEnglish-language terms apply

Explore the Lobby Read FAQ

How Our Terms Apply to Your Account

holiwin88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms govern every interaction you have with holiwin88 — from the moment you create an account through to withdrawals back to your e-wallet. Using DANA, OVO, or GoPay to fund your account means you have read and accepted these terms in full. Access to our

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lobby is only available where local law in Indonesia permits it, and we do not extend service to regions where such access is not lawful. We reserve the right to suspend or close accounts where we identify activity inconsistent with these terms, including attempts to circumvent
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regional restrictions. Any funds held in a suspended account will be reviewed through our standard verification process before any release decision is made. We may update these terms at any time; we will notify you through your registered account when a material change is made. Continuing
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to use your account after a policy update is posted counts as your acceptance of the revised terms. If you disagree with any update, you should stop using the platform and contact our support team to request account closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Issues

If you have a question about how our terms apply to your account, a dispute about a transaction through OVO or GoPay, or a request to close your account, our support team handles these directly. Reach out through any of the channels below and we will connect you with the right person.

Live Chat Open the chat widget from any page in your account. This is the quickest path for legal queries, account disputes, and e-wallet transaction questions.

Email Support Send your policy or account-closure request by email. Include your registered account ID and the nature of your query so we can route it correctly.

Account Help Centre Log in and head to the Help section under your account settings. You can submit a formal request, track its status, and attach documents like wallet screenshots.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your personal data — name, registered phone number, and e-wallet details tied to DANA, OVO, or GoPay — is stored securely and used only for account verification and transaction processing. We do not sell your data to third parties. You can request a copy of the data we hold on your account at any time through our support channels.

Data Retention We keep your account data for as long as your account is active and for a reasonable period after closure, as required by our internal policy and applicable local regulations.

Cookie Use We use session cookies to keep your account login active and analytics cookies to understand how you move through the lobby. You can manage cookie preferences from your browser settings.

Account Security Your account is protected by password and OTP verification on each login. If you notice any unauthorised access, contact live chat immediately and we will lock the account within minutes.

Data Change Requests To update your registered phone number or linked e-wallet, submit a request via the Help Centre with your account ID and a screenshot of your wallet for identity confirmation.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often when it comes to account rights, data handling, and how our legal terms work in practice for Indonesia.

Yes. The same terms apply whether you access via mobile browser or any other method. Your account and its obligations do not change based on how you connect.

You can submit a data deletion request through our support team. We will process it in line with our retention policy, which may require us to keep certain transaction records for a defined period.

Any balance in a suspended account goes through a verification review. Once the review is complete, we will confirm the outcome and explain next steps via your registered contact.

We notify you through your registered account when a material policy update is posted. Logging in after the notice date and continuing to use the lobby counts as acceptance of the updated terms.

Access depends on local law and eligible regions within Indonesia. Where access is not permitted under local law, we are not able to extend our service to that location.

Submit a dispute via the Account Help Centre with your transaction ID and a GoPay screenshot showing the transfer. Our team will review and respond with a decision within the timeframe stated in our terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ InfoAbout Us

What You Agree to When You Use holiwin88

Reach Us on Policy or Account Issues

How We Handle Your Data and Account

Common Questions About Our Terms and Your Rights

01 Do these terms apply if I access holiwin88 from a mobile browser?

02 Can I request that holiwin88 delete my account data?

03 What happens to my DANA or OVO balance if my account is suspended?

04 How will I know if the legal terms have changed?

05 Is my account access affected by where I am in Indonesia?

06 How do I formally dispute a transaction processed through GoPay?

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